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At XL we are working in every possible way to uniquely cater the customer’s needs through our high quality services. We are excited to share with you on the many different fronts that XL has delivered these valued services and unique offerings.
Looking at XL’s products, we may see that each is tailored to delight our subscribers, be it for the individuals or the corporate customers.We pride ourselves as an innovative company who are keen in passing along the many different products and technologies that enrich the customer’s communications needs and lifestyles.
While we feel that we are well connected with our customers, we are also well connected to a bigger network – the community that we live in. XL believes that a sustainable development of Indonesian society is a prerequisite to assuring a conducive business environment. As a responsible corporate citizen, we strive hard to provide value added to its stakeholders, but also committed to participate in the development of Indonesian society in order to realize its full potential. This is achieved through both the Corporate Social Responsibility (CSR) program – focusing on education and also social activities oriented program under XL CSR umbrella.
Base Transceiver Station (BTS)
We are consistently deploying our BTS network to expand network coverage and improve network quality. Our capital expenditure plan for 2007 was USD 700 million. Half of the USD 700 million was used to extend and strengthen network coverage in Java, Bali and Lombok. One third of it was used to build BTS network in Sumatera, and the remaining was used to build BTS network in the Eastern parts of Indonesia. At the end of 2007, our population coverage was 90%.
By year-end 2007, we have expanded our network coverage to East Nusa Tenggara, Maluku and Papua. We are present in the major cities of East Indonesia such as Ambon, Ternate, Jayapura, Sorong, Timika, Merauke and Kupang. As such, our coverage will reach the breadth of Indonesia from Sabang to Merauke.
During 2007, we successfully added 3,897 BTS, which brought our total BTS to 11,157, that spread across Sumatera, Java, Bali, Lombok, Kalimantan, Sulawesi, Maluku and Papua.
At the end of 2007, our national Base Station Subsystem availability was 99.9%.
In 2007, we successfully expanded and reinforced our fiber optic network in several big cities in Indonesia. On the island of Java, where more than 62% of our subscribers are located, we have fiber optics network comprising of the main network (backbone) and connector network (ring). This high-capacity fiber optics backbone extends along the main railway line on the island, from West Java to Surabaya and Pasuruan in East Java.
In 2007, we installed more than 3,000 km of fiber optics network, which brings our total network (submarine and land) to more than 9,000 km.
We have built our own submarine cable network with installed capacity up to 10 gigabytes per second from West Java to Bali, Nusa Tenggara and terminating in South Sulawesi. We also have submarine cables that link Central Sulawesi with Sangatta in Kalimantan. Meanwhile, submarine cable in Ancol, North Jakarta, connects to Batam by passing the island of Bangka, to Riau Archipelago, Jambi before terminating in Batam. In inland Sumatera, we have developed terrestrial network that link the major cities of Sumatera. Soon, the main network in Sumatera will be connected to Java through submarine cable from Anyer to Kalianda which is still in development. In conjunction with the transmission network expansion, XL succeeded in applying the newest technology by building a multiplex network with a huge capacity (10 Gbps) DWDM network, MPLS and NGN network beside the conventional TDM technology that previously exists i.e. PDH, SDH and C-WDM.
Access to International Network
In September 2007, we had completed the submarine fiber optics cable construction – Batam-Rengit Cable System (BRCS), linking Batam with Johor, Malaysia. BRCS is our main international network that offers a communication solution to international network with high speed, large capacity and competitive tariffs.
In addition to the national network, we also provide digital network microwave connecting Batam with Singapore, and Batam with Penggarang (Malaysia). These links serve as an alternative route to connect our network in Indonesia with international networks.
Currently, XL implements the latest switch technology called NGN (New Generation Network), which is a cross between MGW (Media Gateway) and MSC-S (MSC-Serve). This IPbased technology replaces the older TDM-based technology. The use of this latest technology increases capacity availability and network quality.
With this technology, we can always provide high quality service to our subscribers. By end of 2007, our Successful Call Rate was 95%, our Call Completion Rate was 99% and our Blocking Rate was below 1%.
Disaster Recovery Center
In 2007, we built a special network building in Bintaro. We also plan to build special network buildings in Bandung and Surabaya. The special network buildings are built as part of our long-term strategy to implement DRP system (Disaster Recovery Plan) and also to increase our network capacity.
Since 2003, we have become the first operator in Indonesia to implement “Convergence Billing System”. As a result, the data of our prepaid and postpaid customers were not processed in separate systems. This system enables us to be more flexible in creating marketing programs for our prepaid and postpaid subscribers with high level accuracy in calculating our subscribers’ bill until the last second.